Skip to main content

Returns & Privacy

Returns & Privacy

Last Updated: March 17, 2026

This page describes the return policy and privacy practices for knectionrepair.com (“Company,” “we,” “us,” or “our”). By placing an order or using this website, the purchasing entity or visitor (“Customer,” “you”) agrees to the terms below.

Return Policy

1. Eligibility for Returns

Returns are accepted only under the following circumstances:

  • The product was defective at the time of delivery

  • The product was damaged during shipping

  • The product received was materially different from what was ordered

All other sales are final, including but not limited to:

  • Parts ordered incorrectly by the Customer

  • Compatibility issues

  • Normal wear and tear

  • Cosmetic issues that do not affect functionality

2. Return Authorization (RMA Required)

All returns require prior authorization. Customers must request a Return Merchandise Authorization (RMA) by contacting us within 14 calendar days of delivery.

Returned items sent without an RMA number may be rejected and returned at the Customer’s expense.

3. Condition of Returned Items

Approved returns must:

  • Be unused, unless the return is due to a verified defect

  • Be in original packaging with all accessories, manuals, and documentation

  • Be securely packaged to prevent damage in transit

We reserve the right to inspect and test all returned items. Items that do not meet these conditions may be refused or subject to a restocking fee.

4. Restocking Fees

If a return is approved for reasons other than defect, damage, or shipping error, a restocking fee of up to 25% of the purchase price may apply. Shipping and handling charges are non-refundable.

5. Shipping Responsibility

  • For defective, damaged, or incorrect items caused by us, we will provide return shipping instructions.

  • For all other approved returns, the Customer is responsible for return shipping costs and assumes the risk of loss during transit.

We recommend using a trackable and insured shipping method.

6. Refunds, Credits, and Replacements

At our discretion, approved returns will be resolved by:

  • Replacement of the item

  • Repair of the item

  • Issuance of a store credit

  • Refund to the original payment method

Refunds or credits, if issued, will be processed within 5–10 business days after inspection and approval.

7. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Custom, special-order, or modified products

8. Warranty Disclaimer

Returns are separate from any applicable manufacturer or limited warranty. Except as expressly stated in writing, products are provided “AS IS” and “AS AVAILABLE”, to the fullest extent permitted by U.S. law.

9. Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the purchase price of the product giving rise to the claim. We are not liable for indirect, incidental, consequential, or lost-profit damages.

10. Governing Law

This Return Policy is governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles.

11. Contact Information

For return requests or questions regarding this policy, contact us.

This policy may be updated at any time without prior notice. The version in effect at the time of purchase will apply.

Privacy Policy

1. Information We Collect

We collect only the information necessary to fulfill orders and operate this website. This may include:

  • Information you provide: Name, shipping and billing address, email address, phone number, and payment information when you place an order or contact us

  • Information collected automatically: IP address, browser type, device information, pages visited, and referring URL. This data is collected through Google Analytics and standard BigCommerce platform functionality to help us understand how visitors use our site

2. How We Use Your Information

We use the information we collect strictly for internal business purposes, including:

  • Processing and fulfilling orders

  • Communicating order status, shipping updates, and responding to inquiries

  • Improving website functionality and user experience

  • Maintaining internal records and accounting

3. Information Sharing

We do not sell, rent, or trade your personal information to third parties.

We may share limited information only as necessary with:

  • Payment processors to complete transactions

  • Shipping carriers to deliver your order

  • Google Analytics for aggregated, anonymized website usage analysis

These service providers are authorized to use your information only as needed to perform their functions and are not permitted to use it for other purposes.

4. Data Security

We take reasonable measures to protect your personal information. All transactions are processed through BigCommerce’s secure, PCI-compliant platform using industry-standard encryption. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain order and customer information for as long as necessary to fulfill our business, legal, and tax obligations. You may request deletion of your personal information by contacting us, subject to any legal retention requirements.

6. Your Rights

You may contact us at any time to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your personal information, where permitted by law

  • Opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-On

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

8. Children’s Privacy

This website is not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it promptly.

9. Changes to This Privacy Policy

We may update this Privacy Policy at any time without prior notice. Changes are effective immediately upon posting to this page. The “Last Updated” date at the top of this page reflects the most recent revision.

10. Contact Information

For privacy-related questions or requests, contact us.

Address: 716 Rawhide Way, Princeton TX 75407

!